Frequently Asked Questions
Everything you need to know about finding your perfect look.
What is your return policy for formal wear?
We accept returns for store credit only on eligible items within 14 days of delivery. Garments must be in original condition with all tags attached and no signs of wear, makeup, or perfume.
How long will it take for my order to ship?
In-stock items typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for urgent events.
How do I choose the right size?
Since sizing varies by designer, we provide a specific size chart on each product page. We recommend taking your bust, waist, and hip measurements and comparing them to the chart before ordering.
Do you offer international shipping?
Yes, Lady Black Tie ships worldwide! International shipping rates and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to make changes or cancellations. Please double-check your cart and address before finalizing your purchase.
What should I do if an item I want is out of stock?
If your size is unavailable, you can sign up for restock notifications on the product page. Simply select your size and enter your email to be the first to know if the item becomes available again.